How to Fix Snapchat Support Code C14A Error?

Snapchat is one of the most widely used apps in the world, with millions of users; however, recently, some users have reported the Snapchat support code c14a when logging in, and they aren’t able to use this social media app. If you are also one of the victims of this problem, don’t worry, as I have got multiple ways to get rid of this issue.

Continue reading the post till the end, and you’ll understand clearly what is the reason behind this problem and what you can do to fix it. Before we move on to fix this issue, let’s quickly understand what this problem is all about.

What is Snapchat support code C14A?

The Snapchat support code c14a is a bug/ glitch in the app that doesn’t let users log in to their account and access the app. There are various reasons why you might be getting this error in your Snapchat. Some of the common reasons behind this problem are slow internet connection, outdated apps, or server downtime.

snapchat support code c14a

Whatever the reason might be, I’m about to show you multiple methods to fix this problem as soon as possible. Let’s jump right into it.

How to Fix Snapchat Support Code C14A Error?

As mentioned earlier, users get this error for multiple reasons, and I’m going to show you various ways to get rid of this problem and start using the Snapchat app as usual.

1. Restart The Snapchat App:

The first thing you should do to fix the Snapchat support code c14a error is to restart the app. It might seem like the most basic thing, but it could save a lot of your time and effort. The reason why I’m suggesting you start the app is that you might be running several apps in the background, and it could be causing some technical issues with the Snapchat app.

Remove some unnecessary apps running in the background and then restart the Snapchat app. Hopefully, you are now able to run the Snapchat app on your device without any issues.

In case you are still facing this issue, no worries, as I have got some other ways to fix this issue.

2. Update The Snapchat App

Using an outdated app on your mobile device isn’t a good idea. It could ruin your user experience with bugs, and also, there is also a risk to data privacy. Whether you are getting the Snapchat support code c14a in Android or iPhone/ iPad, you need to make sure that the app is already updated.

If the app isn’t updated, simply open the “Play Store” or “App Store” depending upon the device you have, search for Snapchat, and then update the app immediately. After updating the app, most probably, the issue will be resolved.

update snapchat app

3. Restart Your Smartphone

Due to background apps on your smartphone, the Snapchat app on your smartphone might be having technical glitches, and the easiest way to overcome this problem is simply restarting your device.

Restarting the device is considered to be one of the effective ways to fix any problem in the mobile device, and that’s why you should restart your device right now to get rid of the Snapchat error you are getting while launching the app.

4. Check if Snapchat Is Down

Just like any other social media platform or website, Snapchat goes down for a short period due to any server-related problem, and chances are you might be getting this Snapchat support code c14a error because of the same reason.

To check the server status of Snapchat, all you have to do is visit this Downdetector page on Snapchat, and you’ll get to know everything about the server status. If you see a message like “User reports indicate no current problems at Snapchat,” it means everything is fine.

downdetector snapchat

If you see a message like “Some users have reported issues with Snapchat” like, it means Snapchat is going through server downtime, and you’ll have to wait a couple of minutes (or hours) until their team fixes the issue.

5. Check Your Internet Connection

If you have a weak or unstable internet connection, you’ll have some issues using Snapchat because the app requires a good connection to load some heavy content. You must check If everything is perfect with your internet connection to fix the Snapchat error.

To check the speed of your internet connection, you have to:

  • Visit “” in any web browser or download their app on your device.
  • Next, tap on “Go” to start the test.
  • Wait for a minute or so for the results to load.
  • Now, check the results with your internet bandwidth.

If the results seem to be fine, you have to look somewhere else to fix the problem. If there is a problem with your internet connection, you must contact your ISP and let them know about the problem. They’ll help you sort out the problem.

6. Disable VPN On Your Device

Having a Virtual Private Network (VPN) on your mobile device is quite helpful as you can browse some blocked websites in your region however, it could cause some major issues like the one you are facing right now. Some apps don’t run properly on your device If you have turned on the VPN.

What you need to do now is turn off the VPN and then try using the Snapchat app. If the issue is related to having a VPN, you will not see the error again, and you can use the Snapchat app without any complications. If the issue is still there, it might not be because of the VPN, and you have to find another way to solve this problem.

7. Check Your Email or Phone Number

To access Snapchat on your device, you have to enter the correct Email address or Phone Number that you have earlier used during the signup process. If you make even a slight mistake with it, you’ll not be able to log in and use the Snapchat app, no matter what you do.

After entering the correct details, you will be able to use the Snapchat app just like you were using it before facing this problem. In a rare scenario, if the problem is still there, I have got 3 more methods for you.

8. Clear cache

App cache is quite useful to run an app on your smartphone smoothly; however, sometimes it causes some big issues which might give you trouble using the app. If you haven’t cleared the cache of the Snapchat app on your device for a while, it is time to do that and get rid of the Snapchat support code c14a.

Let me show you how you can clear the cache of Snapchat quickly.

Clear Snapchat Cache On Your Android/ iOS Device:

To clear the Snapchat cache on your mobile device, you have to:

  • Launch the “Snapchat” app and click on the account icon located on the top left.
  • Next, click on the “Settings” icon from the top right corner.
snapchat setting
  • Scroll down a bit until you see the “Account Actions” tab and from there, you have to click on “Clear Cache”.
clear cache of snapchat
  • At last, you’ll be asked to confirm your action, and you have to tap on the “Confirm” option.

After performing these steps, you’ll be able to run the Snapchat app on your smartphone without facing any glitches or bugs.

9. Use Snapchat on Another Device

Sometimes, the Snapchat support code c14a error you are getting might be related to your device instead of your account or the app. To find out about that, I would suggest you try using your Snapchat account on any of your secondary devices. If you don’t have a secondary device, simply borrow someone’s phone and see If you can log in and use that Snapchat account.

If you can use your Snapchat account on any other device, it means your account is perfectly fine, and you have to identify the issue in your mobile device. Try updating the firmware of your device, and if that doesn’t fix the problem, you may need to take your phone to any authorized service center to diagnose the problem you are facing right now.

10. Contact Snapchat Support

The last method I have for you to fix the Snapchat support code c14a error is by contacting the support team of Snapchat. If you couldn’t solve this problem by following any of the 9 methods I have discussed above, this should be the last method you can try.

There are several ways you can get in touch with the support team of Snapchat:

  1. Visit this Snapchat support page and submit the problem you are facing right now.
  2. Contact the support team of Snapchat on Twitter (now X) with this handle: @snapchatsupport. They are pretty active on this platform.
  3. Open the “Settings” tab in your Snapchat app, click on “Contact Us” and follow the on-screen instructions to send your complaint.

Frequently asked questions:

Why can’t I log into my Snapchat account?

If you can’t log in to your Snapchat account, first you need to double-check your Email/ Phone number and password. If both of these things are accurate, you’ll need to check If Snapchat is down.
If your login details are correct, you’ll have to dig a little deeper into what might be causing the issue, such as server downtime, outdated apps, cache issues, etc.

What is support code c16a on Snapchat?

The support code c16a on Snapchat states that it is currently having issues connecting your Snapchat account with its server. One of the best ways to solve this problem is to restart your device, and this error code will be gone.

Can I get my Snapchat back if it’s temporarily disabled?

Yes, you can get your Snapchat account back by going through their website and selecting the “Unlock” option while logging in.
Before you do that, you need to read why your account may have been disabled in the first place. Remember the reasons and try not to repeat the same mistake to save your account.

Why did Snapchat temporarily disable my account?

The reason behind the temporary ban on Snapchat accounts varies from person to person. You’ll have to get in touch with the Snapchat team to know the exact reason behind your temporary ban.


Snapchat is a fun way, but when you get irritating errors like Snapchat support code c14a, it could easily kill your fun vibe. The good thing is it can be easily fixed with the methods I have just discussed, and I hope you have overcome this problem by now.

If you have any other questions regarding Snapchat, do let me know in the comments below, and I’ll talk to you soon. Thanks.


Leave a Comment